This privacy notice gives some extra information about data processing on the SilverCloud platform. If you use the SilverCloud platform as a client or supporter, please also refer to the privacy notice available on the platform.
We use third party sub-processors to host the SilverCloud platform and communicate with you.
| Name | Address | Purpose | Location |
| Armor Defense Ltd | 268 Bath Road, Slough, Berkshire, SL14DX, United Kingdom | Cloud infrastructure | UK |
| Amazon Web Services EMEA SARL | 5 rue Plaetis, L-2338 Luxembourg | Cloud infrastructure | UK, Ireland |
| Name | Address | Purpose | Location |
| Armor Defense Inc | 2360 Campbell Creek Blvd., Suite 525, Richardson, TX 75082, USA | Cloud infrastructure | USA |
| Amazon Web Services Inc | 410 Terry Avenue North, Seattle, WA 98109, USA | Cloud infrastructure | USA |
| Twilio Inc | 375 Beale Street, Suite 300, San Francisco, CA 94105, USA | SMS text messaging 1 | USA |
1 Applicable only to customers using the SMS text messaging feature.
| Name | Address | Purpose | Location |
| Amazon Web Services EMEA SARL | 5 rue Plaetis, L-2338 Luxembourg | Cloud infrastructure | Ireland, Germany |
| Name | Address | Purpose | Location |
| Amazon Web Services Inc | 410 Terry Avenue North, Seattle, WA 98109, USA | Cloud infrastructure | Canada |
| Azure - Microsoft Corporation | One Microsoft Way, Redmond, Washington 98052, USA | Cloud infrastructure | Canada |
| Name | Address | Purpose | Location |
| Amazon Web Services Inc | 410 Terry Avenue North, Seattle, WA 98109, USA | Cloud infrastructure | Australia |
| Azure - Microsoft Corporation | One Microsoft Way, Redmond, Washington 98052, USA | Cloud infrastructure | Australia |
| Name | Address | Purpose | Location |
| Zendesk, Inc Zendesk International Ltd |
1019 Market Street, San Francisco, CA 94103, USA One Grand Parade, Dublin 6, D06 R9X8, Ireland |
Technical support ticketing system | USA, EU, Asia-Pacific |
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
SilverCloud maintains ISO 27001:2013 and Cyber Essentials certification.
If you wish to contact SilverCloud regarding our use of your Personal Data or to exercise your rights, please contact the Data Protection Officer:
Data Protection Officer
SilverCloud Health
One Stephen Street Upper
Dublin 8
Ireland
dataprotection@silvercloudhealth.com
5 December 2022 - Updated sub-processor list with Twilio.
21 October 2022 - Updated data security section
16 September 2022 - Added data security section
1 April 2022 – Update sub-processor lists and locations. Included Canada and Australia. Removed Esendex as processor for UK customers.
29 March 2019 – Clarify locations of processing within Europe; Use term "privacy notice" consistently.