Privacy Notice – Platform
This privacy notice gives some extra information about data processing on the SilverCloud platform. If you use the SilverCloud platform as a client or supporter, please also refer to the privacy notice available on the platform.
Sub-processors
We use third party sub-processors to host the SilverCloud platform and communicate with you.
UK Customers
| Name |
Address |
Purpose |
Location |
| Amazon Web Services EMEA SARL |
5 rue Plaetis, L-2338 Luxembourg |
Cloud infrastructure |
UK, Ireland |
Twilio Inc
Twilio Ireland Limited |
375 Beale Street, Suite 300, San Francisco, CA 94105, USA
3 Dublin Landings, North Wall Quay, Dublin 1, Ireland
|
SMS text messaging 1 |
USA |
1 Applicable only to customers using the SMS text messaging feature.
USA Customers
| Name |
Address |
Purpose |
Location |
| Amazon Web Services Inc |
410 Terry Avenue North, Seattle, WA 98109, USA |
Cloud infrastructure |
USA |
| Twilio Inc |
375 Beale Street, Suite 300, San Francisco, CA 94105, USA |
SMS text messaging 1 |
USA |
1 Applicable only to customers using the SMS text messaging feature.
EU and EMEA Customers
| Name |
Address |
Purpose |
Location |
| Amazon Web Services EMEA SARL |
5 rue Plaetis, L-2338 Luxembourg |
Cloud infrastructure |
Ireland, Germany |
Canada Customers
| Name |
Address |
Purpose |
Location |
| Amazon Web Services Inc |
410 Terry Avenue North, Seattle, WA 98109, USA |
Cloud infrastructure |
Canada |
Australia Customers
| Name |
Address |
Purpose |
Location |
| Amazon Web Services Inc |
410 Terry Avenue North, Seattle, WA 98109, USA |
Cloud infrastructure |
Australia |
Customers in all regions
| Name |
Address |
Purpose |
Location |
Zendesk, Inc
Zendesk International Ltd |
1019 Market Street, San Francisco, CA 94103, USA
One Grand Parade, Dublin 6, D06 R9X8, Ireland
|
Technical support ticketing system |
USA, EU, Asia-Pacific |
Data security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
SilverCloud maintains ISO 27001:2013, Cyber Essentials Plus and HITRUST certification.
Contact
If you wish to contact SilverCloud regarding our use of your Personal Data or to exercise your rights, please contact the Data Protection Officer:
Data Protection Officer
American Well Corporation
One Stephen Street Upper
Dublin 8
Ireland
dataprotection@silvercloudhealth.com
Updates
31 May 2024 - Update EU to EU and EMEA.
21 November 2023 - Updated sub-processor list. Removed Armor and Microsoft Azure. Updated security certifications.
27 February 2023 - Updated sub-processor list with Twilio for UK.
5 December 2022 - Updated sub-processor list with Twilio.
21 October 2022 - Updated data security section
16 September 2022 - Added data security section
1 April 2022 – Update sub-processor lists and locations. Included Canada and Australia. Removed Esendex as processor for UK customers.
29 March 2019 – Clarify locations of processing within Europe; Use term "privacy notice" consistently.
