Privacy Notice

    This privacy notice gives some extra information about data processing on the SilverCloud platform. If you use the SilverCloud platform as a client or supporter, please also refer to the "privacy notice" available on the platform.

    Effective date: 25 May 2018

    Sub-processors (Europe)

    We use third party sub-processors to host the SilverCloud platform and communicate with you.


    Armor Defense Ltd, 268 Bath Road, Slough, Berkshire, SL14DX, United Kingdom

    We use Armor Defense to host the SilverCloud platform and database.

    Location of processing: UK

    Armor Terms of Service (See "TERMS OF SERVICE AGREEMENT - EMEA & Asia Pacific")

    Amazon Web Services

    Amazon Web Services EMEA SARL, 5 rue Plaetis, L-2338 Luxembourg

    We use Amazon Web Services to store encrypted backups and send email notifications.

    Location of processing: Ireland (Email and EU customer backups), UK (UK customer backups)

    AWS Privacy Policy


    Zendesk International Limited, One Grand Parade, Dublin 6, D06 R9X8, Ireland

    We use Zendesk to handle technical assistance communication.

    Location of processing: US and EEA

    Zendesk Privacy Policy


    Commify UK Limited trading as Esendex, 20 Wollaton Street, Nottingham NG1 5FW, United Kingdom

    We use Esendex to receive and send SMS text messages.

    Location of processing: UK

    Esendex data protection terms and conditions
    Esendex information secutity statement


    If you wish to contact SilverCloud regarding our use of your Personal Data or to exercise your rights, please contact the Data Protection Officer:

    Data Protection Officer
    SilverCloud Health
    One Stephen Street Upper
    Dublin 8


    29 March 2019 – Clarify locations of processing within Europe; Use term "privacy notice" consistently.

    Note on UK leaving EU

    When it becomes clear that the UK will leave the EU with no deal or will leave on terms that puts the UK outside the scope of GDPR, SilverCloud will move its EU customer data to a site in the EU within three weeks of the this clarification, ideally based on a statement from the Irish government or the EU. SilverCloud has not yet put this migration plan into action.