Privacy Notice – Platform

This privacy notice gives some extra information about data processing on the SilverCloud platform. If you use the SilverCloud platform as a client or supporter, please also refer to the privacy notice available on the platform.

Sub-processors

We use third party sub-processors to host the SilverCloud platform and communicate with you.

UK Customers


Name Address Purpose Location
Armor Defense Ltd 268 Bath Road, Slough, Berkshire, SL14DX, United Kingdom Cloud infrastructure UK
Amazon Web Services EMEA SARL 5 rue Plaetis, L-2338 Luxembourg Cloud infrastructure UK, Ireland

 

USA Customers

Name Address Purpose Location
Armor Defense Inc 2360 Campbell Creek Blvd., Suite 525, Richardson, TX 75082, USA Cloud infrastructure USA
Amazon Web Services Inc 410 Terry Avenue North, Seattle, WA 98109, USA Cloud infrastructure USA
Twilio Inc 375 Beale Street, Suite 300, San Francisco, CA 94105, USA SMS text messaging 1 USA

1 Applicable only to customers using the SMS text messaging feature.

 

EU Customers

Name Address Purpose Location
Amazon Web Services EMEA SARL 5 rue Plaetis, L-2338 Luxembourg Cloud infrastructure Ireland, Germany

 

Canada Customers

Name Address Purpose Location
Amazon Web Services Inc 410 Terry Avenue North, Seattle, WA 98109, USA Cloud infrastructure Canada
Azure - Microsoft Corporation One Microsoft Way, Redmond, Washington 98052, USA Cloud infrastructure Canada

 

Australia Customers

Name Address Purpose Location
Amazon Web Services Inc 410 Terry Avenue North, Seattle, WA 98109, USA Cloud infrastructure Australia
Azure - Microsoft Corporation One Microsoft Way, Redmond, Washington 98052, USA Cloud infrastructure Australia

 

All

Name Address Purpose Location
Zendesk, Inc
Zendesk International Ltd
1019 Market Street, San Francisco, CA 94103, USA
One Grand Parade, Dublin 6, D06 R9X8, Ireland
Technical support ticketing system USA, EU, Asia-Pacific

 

Data security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

SilverCloud maintains ISO 27001:2013 and Cyber Essentials certification.

Contact

If you wish to contact SilverCloud regarding our use of your Personal Data or to exercise your rights, please contact the Data Protection Officer:

Data Protection Officer
SilverCloud Health
One Stephen Street Upper
Dublin 8
Ireland

dataprotection@silvercloudhealth.com

Updates

5 December 2022 - Updated sub-processor list with Twilio.

21 October 2022 - Updated data security section

16 September 2022 - Added data security section

1 April 2022 – Update sub-processor lists and locations. Included Canada and Australia. Removed Esendex as processor for UK customers.

29 March 2019 – Clarify locations of processing within Europe; Use term "privacy notice" consistently.