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Silvercloud: What We Do

What We Do

We are dedicated to providing solutions that effectively help you manage the way you think, act and feel. Everything we do is informed by clinical expertise and over 10 years of research and testing. Our solution comprises a library of engaging programs, accessed via a flexible, user-friendly delivery platform. All customizable to meet your unique needs.


Programs


How do they work?

Flexible learning

Program content is delivered in a nonlinear, exploratory style. This facilitates engagement with the program, improving retention and program completion.

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Common structure

SilverCloud programs deliver evidence-based content with a focus on clinical outcomes. Program content is modular and you are encouraged to complete a 30 – 40 minute session once per week over an 8 – 10 week period.

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Our Platform

Our Platform

Interactive and engaging programs are delivered via our user-friendly platform. An anonymous, safe and secure environment, which can be personalized so it feels like your own space. Accessible online, so it’s available at a time and place that suits you.

The platform has been designed with tools and tactics to empower you to manage your mental and behavioral health; as well as social and supportive elements - providing the human touch that we associate with face-to-face support. All developed with the most up to date technology.

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User experience is at the forefront of our design. A number of innovative tools and applications have been built to empower you to take charge and actively engage in your treatment. These include mindfulness exercises, interactive journaling, mood and lifestyle charting.

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Our programs offer social elements, including the ability to anonymously like content and share tips and ideas with other users. Providing a community feel to your experience, in a safe, secure and anonymous space.

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A dedicated supporter monitors your progress through your program, providing guidance and encouragement via regular reviews. You are encouraged to share content - such as activities, and goals for the week, with your supporter. This allows them to respond to you in a more personal way and provide guidance that is relevant to you. The platform also supports the secure exchange of messages between you and your supporter.

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We understand that every person is unique, with different goals and needs. Your environment can be personalized, with a range of customization features and interactive tools. Applications that you use regularly can be added to your homepage, for quick access. Your home page also offers a reflective space; for you to document your thoughts and feelings.

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Our solution provides detailed analytics and reports to track the clinical effectiveness of treatments and user engagement levels. Reports include user activity, clinical improvement, satisfaction and program engagement. 

The platform supports a wide variety of clinical measurement including, Beck Depression Inventory (BDI), Beck Anxiety Inventory (BAI), Patient Health Questionnaire (PHQ-9), Generalised Anxiety Disorder Assessment (GAD 7) and WHO Quality of Life (WHOQOL-BREF).

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Silvercloud Professional Services

Professional Services

Taking it one step further

For organizations that need to create a more customized solution we offer professional services to help answer your specific needs. Consulting on how best to integrate our solution into your care path. Customizing the platform and content to suit your specific requirements, providing detailed reporting - built to provide unique insight. Offering expertise to develop training and marketing programs to drive usage and engagement.

Offering you a powerful, connected solution.

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Whether you are new to online or have established online in your service, our clinical experts will consult with you to integrate our solution into your unique care pathways. Where online is established, our professional services team will work with you to identify key areas for online in service delivery; or if online is new to your organization, they will provide advice and guidance to ensure the effectiveness of online.

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We understand that organizations have unique requirements and goals. Our professional services team work with you to meet these. Our clinical and technical specialists work with you to create new programs or tailor existing content to meet specific sector and organizational requirements.

Customized reporting solutions enable you to monitor, report and analyze clinical effectiveness and user metrics that are relevant to you. Reports can be generated for entire populations down to the individual user. Stakeholders, from clinical directors to therapists, can see tailored reports with the metrics that matter most to them.

Our platform can be customised to integrate with your organization’s key systems for reporting, administration and management; this can be for sharing of data between systems, providing you with unique insight and analysis or to provide a single login experience for service users.

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Marketing and training are key to a successful rollout and engagement and achieving organizational goals. Our professional services team provide supporter training programs, customized to meet each client's specific needs, as well as the expertise to develop programs to drive usage and engagement.

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Partnering with leading clinical experts in delivering excellence

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