The Benefits of Integrated Care

benefits-integrated-care-header

Integrated care, also known as integrated healthcare, is the team effort by all health professionals and healthcare services, to keep people healthy.

Many studies have shown the benefits of integrated care, including a higher quality of care, lower payments for healthcare services, and reduced rates of acute care services.

Mental Health Services and Integrated Care

As more and more health systems and health insurance providers embrace the concept of employee wellbeing, they are also including mental health services in their integrated healthcare programs.

Traditionally, mental health services have been provided through one-on-one in person therapy. The advent of COVID-19, as well as the continuing shortage of mental health providers, and the ongoing stigma of asking for mental health support, has led to an increased interest in online digital mental health options. Research studies have also confirmed the effectiveness of mental health apps.

How Online Mental Health Solutions Support Integrated Care

SilverCloud is a digital mental health solution trusted by hundreds of organizations around the world, including Yale Medicine, MemorialCare, Kaiser Permanente, and the American Medical Association. The platform is a useful tool in the integrated care model in a variety of ways:

  1. Enhances primary care and behavioral health teams capabilities. A good example is SilverCloud customer partner Kaiser Permanente, a not-for-profit health plan with 12.4 million members in 8 states and the District of Columbia. It gives its physicians and therapists the ability to refer patients to evidenced-based mental health and wellness apps, through its electronic health records system. Patients can then choose to use it on their own or with the guidance of a clinician, at no cost.

  2. Provides a patient-centric experience. According to a recent survey, 78% of employees are interested in receiving digital mental health services and support online. Users of digital mental health services like SilverCloud have 24/7 access to digital content with the option of coaching, from their smartphone, tablet, or computer. They’re able to get help with depression, anxiety, stress, sleep, and more, to support their mental and behavioral health.

  3. Delivers more consistent outcomes to help standardize care protocols and pathways. SilverCloud technology provides a customer dashboard with access to the following:

    • Outcomes – User improvement measurement

    • Usage – Trends in user signups

    • Engagement – Which content users are engaging with and their satisfaction with the content

    • Coaches – The impact of coaches on outcomes and engagement

  4. Provides measurable clinical results. The average improvement in SilverCloud’s over half a million global users is an 85% decrease in depression and anxiety symptoms. Many of our customer partners track a variety of results. Pennsylvania-based St. Luke’s University Health Network is a nonprofit health system with more than 16,000 employees. After implementing SilverCloud solutions, they achieved the following:

    • PHQ9 (Depression) - In the Moderate to Severe category, 71% of SilverCloud users reported clinically-significant improvement.

    • GAD7 (Anxiety) - In the Severe category, 62% of SilverCloud users reported clinically- significant improvement.

  5. Enhances mental health service options for patients. In addition to providing an alternative due to the provider shortage, “the ability to enroll patients immediately and identify a need rather than having them call or schedule an appointment, breaks down one of the major barriers to access,” says Luke Raymond, Manager of Behavioral Health Services at OSF HealthCare, a Peoria, Illinois-based integrated health system that includes 13 acute care facilities and two colleges of nursing. “With SilverCloud, we can reach patients we otherwise would not have been able to reach before.”

  6. Reduces health care costs. Implementing digital mental health services like SilverCloud saves health systems and health care plans money, by reducing patient acute mental health costs, decreasing in-person visits, and more. One example: During the first 21 months of using SilverCloud, St. Luke’s saved $17 for every dollar spent on SilverCloud, achieving 17 times its direct Return on Investment (ROI).


Patients, employers, and providers gain so many benefits from integrated care.

SilverCloud team members are here for you if you’d like to learn more about how to include SilverCloud in your integrated care process.

Our Payers Solutions