How Digital Frameworks Are Accelerating Value-Based Care in Collaborative Care Settings | SilverCloud Health


Collaborative care (CoCM), developed at the University of Washington AIMS Center, is a specific type of integrated care that has been validated by more than 90 randomized controlled trials across diverse populations and for patients with numerous behavioral health and comorbid medical conditions. Collaborative care has been shown to be effective in integrating behavioral health care with a patient-centered team approach providing evidence-based treatments for patients across the continuum.

In this three-part series, we begin to take a look at how recent innovations in digital mental health platforms act as both a technology enabler and a care services extender in collaborative care environments. The first of this series will focus on the impact utilizing digital mental health frameworks across patient-centered teams, holistic care delivery and measure-based care. A follow up article will focus on the impact on population-based care, evidence-based care and accountable care, with the third installment focusing on available reimbursement models that can be mapped across digital care engagement in collaborative care.

A Digital Framework for CoCM and BHI

The below integrated model shows how digital mental health platforms, like SilverCloud, provide both technology enablement and a broad scope of services to help scale behavioural health within primary care settings to treat mild to moderate mental illness. From self-management through to psychiatric care, digital mental health platforms can facilitate, automate, and perform many of the collaborative care tasks, while expanding service capabilities.


Digitally Driven Integrated Primary Care and Behavioral Health: How Technology Can Expand Access to Effective Treatment: Lorain Rainey, John Torous et al.

Integration of Digital Health Coaches in a Collaborative Care Team

Health coaches play an important role on collaborative care teams especially for patients with complex needs. They become particularly important when used as the front line of care using evidence-based practices, health coaches work with patients to co-create a care plan. They also help build skills to tackle their emotional and physical conditions and improve their confidence in self-managing their care. An example of real-world impact is a health coach using SilverCloud’s evidence-based programs and tools. This works exceptionally well to drive down PHQ9 with an average of 65% of patients showing clinically significant improvement.

Coaches are also an effective tool for creating care capacity in primary care. Working with care managers, they can perform weekly caseload reviews to evaluate patient progress and determine if further interventions are warranted. This, in turn, improves care efficiency with patients being stepped up or down to appropriate care paths. If stepped up to therapy, coaches still can play a critical role in empowering patients to engage in self-management activities between sessions as well as send reminders and provide motivational guidance.

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Treat Every Chronic Condition as a Mental Health Condition

The below graph acutely puts into perspective the difficulties of treating chronic conditions without addressing coexisting mental health issues. While the financial impact is evident, the contributing factors being driven by untreated mental health conditions are protocol non-compliance, medication mismanagement, deteriorating mental and physical health, and increasing care resources (team/tests/treatments) to name a few.

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IBM Watson Health: The Rewards of Integrating Behavioral health & Mental health into Primary Care and the PCMH 2.0

A digital health framework can deliver more equitable access, support to address care disparities, and deliver enhanced holistic care where and when needed to improve patient outcomes while reducing the cost of care. One of the most cogent benefits of offering a digital health platform, like SilverCloud, is that it helps to address low health literacy many chronic patients have in regards to their mental health.

Those with undiagnosed mental health conditions can be quickly assessed and provided with educational and therapeutic content that can have an immediate impact on their health and treatment compliance, with the desirable effect of decreasing hospitalizations. The ability to quickly scale behavioral health services to chronic care populations presents a compelling proposition, one in which plans are increasingly leveraging as in-person care has transitioned to more mainstream virtual care services.

Measure-Based Care is Value-Based Care

Digital frameworks in collaborative care offer the biggest bang for the buck in terms of integrating behavioral health with measure-based care practices across large and diverse populations. The value is extended with EHR integration to track quantitative measures into a range of treatment programs. Digital mental health platforms can act as a behavioral health integration (BHI) engine that helps accelerate care. They do this by combining assessment tools, workflow automation, consumer engagement mental health solutions, and applied AI to both extend care services and capture critical health information on a consistent and timely basis.

Charting clinical measures (PHQ9/GAD7) and other rating scales over time provides actionable insights that show how the patient is responding to treatments. The real-time data capture and digital dashboard displays, SilverCloud of which is one of the few to provide in the market, enable care teams to use the data to make better, quicker, and more informed decisions for providing the best possible care for their patients. Scaling mental health remote monitoring services with measure-based practices improves patient screening, extends care impact, and captures care intelligence that is becoming the basis for value-based care models.


Digital frameworks in collaborative care settings have a tremendous opportunity to make care delivery simpler, faster, more efficient, and more effective. They show one of the greatest abilities to deliver economies of scale in care services and bridge the gap in whole health delivery by bringing mental health care access closer to all patients, meeting them where and when they need it most. The benefits of digital mental health platforms, that support this framework, fill the operational, performance, and efficiency gaps that are needed to address Value-Based Care, a key component of CoCM.

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1 Northeast Business Group: Digital Tools and Solutions for Mental Health


About the Author

Derek Angove - Market and Competitive Intelligence Manager at SilverCloud Health

A product marketer by trade, Derek has over 11 years' experience delivering innovative product, marketing and communications strategies to build market share and drive business growth. Derek has been with SilverCloud for over 6 years evaluating the digital mental health landscape and is responsible for the analysis of global market, investor, consumer, and competitive trends to inform corporate development strategies.