Effective date: 30 January 2023
SilverCloud created this privacy notice to explain how we collect, process and protect your data as a staff member, contractor, intern or recruitment candidate.
In this privacy notice we will tell you how we process your personal data. When we collect or use your data SilverCloud is the “data controller”. This means we decide how and why your data is processed.
If you want to get in touch the contact details for SilverCloud’s Data Protection Officer are listed at the bottom of this notice.
Your data is collected by SilverCloud in a few ways:
Here is a list of the categories of personal data that are collected and used, with examples.
Personal details
Finance details
Employee details
Recruitment candidate details
Successful recruitment candidate details
Background check
Travel information
Other
SilverCloud uses your data for the purposes described below
In general, SilverCloud processes your data for the purposes of establishing, administering and managing aspects of your employment relationship (including all associated processes) in line with your contract. SilverCloud also processes your data to comply with legal or regulatory requirements.
Lawful basis
The bases for processing your personal data are:
The conditions for processing your special category personal data are:
You have rights regarding your personal data. If you have any questions, please contact SilverCloud using the contact details provided in the Contact section below.
Right to information about processing of your personal details
The aim of this privacy statement is to give you this information.
Right to access your personal data
You have the right to know if your personal data is being held, what categories of data are held, and to receive a copy of all data about you.
Right to change or remove your details
You have the right to correct any inaccurate data, or remove data if it is not necessary for us to hold it.
Right to object to processing
You can object to processing for direct marketing (opt-out), or if it could otherwise affect your rights, freedoms or interests.
Right to data portability
While we do not process your data on the basis of consent, we will provide your data in a portable format.
Right to lodge a complaint
You also have the right to lodge a complaint with a supervisory authority, although we encourage you to contact SilverCloud first.
Contact details for the Data Protection Commission can be found at https://www.dataprotection.ie
Rights in relation to automated decision making: we do not use automated decision making with legal or other significant effects.
Data protection policies
SilverCloud has a set of data protection policies and procedures. All staff can access our Data Protection Policies Overview on SharePoint.
SilverCloud uses external service providers and will also share your data in some cases.
| Third party | Details | Location |
Payroll |
Payroll providers uses your contact, finance and employee details to process the payroll. |
EEA / UK / US |
HR Information System |
SilverCloud uses a HR information system used to store HR records including contact details and appraisals. |
US |
Travel Booking |
Travel booking services will use your contact and travel information. |
EEA and as appropriate for service providers such as airlines and hotels |
Microsoft |
Microsoft provides Office 365 services including email, calendar, contacts, file sharing and other collaboration tools. |
EEA / US |
Other IT / Cloud service providers |
SilverCloud uses several other IT or cloud service providers for activities including:
Your name, email address and username will be shared with the service providers in order to create an account for you and each service provider may process more personal data about you depending on the service. |
EEA / UK / US |
Gong |
We use Gong to record and transcribe calls with customers and prospects. Calls may be used for employee coaching. |
US |
Tax authorities |
Personal data will be sent to Revenue Commissioners, HM Revenue & Customs or the appropriate national tax authority for you. |
EEA / UK / US as appropriate |
Background check |
Name, data of birth, current and former addresses and other application information will be used by background check provider appropriate for you. |
EEA / UK / US as appropriate |
SilverCloud may transfer your personal data between its affiliates and service providers, and we may transfer, process, and store your data within and outside of the European Economic Area (EEA). Where your data is transferred outside the EEA SilverCloud will ensure that appropriate legal arrangements are in place to protect it. This includes the use of EU Controller-to-Processor Standard Contractual Clauses (SCCs).
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
All SilverCloud employees are contractually and ethically bound to respect the confidentiality of any personal data held by SilverCloud.
SilverCloud maintains ISO 27001:2013 certification and Cyber Essentials certification.
Personal Data shall be retained only in accordance with SilverCloud’s Personal Data Retention Policy. As an overview:
We will revise this privacy notice when necessary and we encourage you to check back in future for changes.
If you wish to contact SilverCloud regarding our use of your Personal Data or to exercise your rights, please contact us by email at dataprotection@silvercloudhealth.com or at:
SilverCloud Health
One Stephen Street Upper
Dublin 8
Ireland
SilverCloud's Data Protection Officer (DPO) is BH Consulting:
SilverCloud Health Data Protection Officer
BH Consulting
The LINC Centre
Blanchardstown Road North
Dublin 15
Ireland
+353 1 440 6065